EXCHANGE & RETURN POLICY
EXCHANGE POLICY
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Exchange request must be made within 14 days of delivery.
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Products must be unused, in their original condition, packaging, shipping box and labels attached.
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To initiate an exchange, contact customer service for return authorization.
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audette provides the return shipping label.
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One exchange per order.
- If exchanging for a product with a different price, the balance will be adjusted to the original payment method
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France & European Union: audette covers all shipping expenses.
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United States & Canada: The return label cost is covered by the customer; audette provides a shipping label at a preferential rate. audette covers the shipping cost for the final bag.
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Mexico: audette covers all shipping expenses.
- Rest of the World: The return label cost is covered by the customer; audette provides a shipping label at a preferential rate. audette covers the shipping cost for the final bag.
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Items can be exchanged within 14 days from the purchase date.
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Products must be unused, in their original condition, with all tags, packaging, and accessories intact.
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Products bought in-store can only be exchanged at the audette store.
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No monetary refunds for price differences; the balance will be added as audette credit for future purchases.
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Exchanges and store credit are only available at the audette store. Please note that our exchange policy does not cover any damages or marks incurred after purchase.
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Discounted products can not be returned, only exchanged
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Defective products can be exchanged within one year under our warranty policy. Defects covered include issues with pressure buttons, broken stitching, or hardware malfunction or breakage. Please note that the warranty does not cover leather or paint-related issues.
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Exchanges depend on each retailer’s policies.
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Requests must be handled directly with the retailer.
RETURN POLICY
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If you prefer to return your item, you can do so within 14 days of delivery. Contact support@audette-shop.com to receive a return authorization.
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Return requests must be made within 14 days of delivery.
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Products must be unused, in their original condition, packaging, shipping box and labels attached.
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To initiate a return, contact customer service for authorization.
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Return fees are covered by the customer.
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audette provides a return shipping label at a preferential rate.
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Sale items cannot be refunded but can be exchanged.
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Shipping fees will be deducted from the refund.
- Refunds will be issued directly to the original payment method after the returned bag has been inspected.
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The customer covers shipping expenses; Audette provides a shipping label at a preferential rate.
- Items purchased at the audette store are not eligible for returns. However, exchanges or store credit are available within 14 days of the purchase date.
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Returns depend on each retailer’s policies.
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Requests must be handled directly with the retailer.
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The return label cost is covered by the customer.
-
audette provides a shipping label at a preferential rate.
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audette covers the shipping cost for the final bag in an exchange.
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Products must be unused, in their original condition, and in the original shipping box.
-
To initiate a return, contact customer service for authorization.
-
Return fees are covered by the customer.
-
Audette provides a return shipping label at a preferential rate.
-
Sale items cannot be refunded but can be exchanged.
-
Shipping fees will be deducted from the refund.
-
Refunds will be issued directly to the original payment method after the returned bag has been inspected.
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France & European Union: The customer covers shipping expenses; Audette provides a shipping label at a preferential rate.
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United States & Canada: The customer covers shipping expenses; Audette provides a shipping label at a preferential rate.
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Mexico: The customer covers shipping expenses; Audette provides a shipping label at a preferential rate.
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Rest of the World: The customer covers shipping expenses; Audette provides a shipping label at a preferential rate.
"Audette's collections showcase sculptural and minimal design."
"Made in southern Seville, where many luxury brands produce, Audette blends elegance, futuristic lines, and sophisticated colors.”
"Handmade in Spain, the handbags are bright, colorful, and crafted in unique shapes”.
