EXCHANGE & RETURN

• Exchange request must be made within 14 days of delivery.

• Products must be unused, in their original condition, and in the original shipping box.

• To initiate an exchange, contact customer service for return authorization.

• audette provides the return shipping label.

• One exchange per order.

• If exchanging for a product with a different price, the balance will be adjusted to the original payment method.

Shipping Conditions For Exchanges

• France & European Union: audette covers all shipping expenses.

• United States & Canada: The return label cost is covered by the customer; audette provides a shipping label at a preferential rate. audette covers the shipping cost for the final bag.

• Mexico: audette covers all shipping expenses.

• Rest of the World: The return label cost is covered by the customer; audette provides a shipping label at a preferential rate. audette covers the shipping cost for the final bag.

Audette Store Exchanges

• Items can be exchanged within 14 days from the purchase date.

• Products must be unused and in their original condition.

• Products bought in-store can only be exchanged at the audette store.

• No monetary refunds for price differences; the balance will be added as audette credit for future purchases.

Retailer Exchanges

• Exchanges depend on each retailer’s policies.

• Requests must be handled directly with the retailer.

RETURN POLICY

If you prefer to return your item, you can do so within 14 days of delivery. Contact support@audette-shop.com to receive a return authorization.

Return Terms

• Return requests must be made within 14 days of delivery.

• We don't take responsibilities for missing incoming deliveries of a return.

• We encourage you to return your item/s via registered or traceable postal services. 

• Return parcels remain the responsibility of the customer until received by Audette.

• Products must be unused, in their original condition, and in the original shipping box.

• To initiate a return, contact customer service for authorization.

• Return fees are covered by the customer.

• audette provides a return shipping label at a preferential rate.

• Sale items cannot be refunded but can be exchanged.

• Shipping fees will be deducted from the refund.

• Refunds will be issued directly to the original payment method after the returned bag has been inspected.

Shipping Conditions For Returns

• France & European Union: The customer covers shipping expenses; audette provides a shipping label at a preferential rate.

• United States & Canada: The customer covers shipping expenses; audette provides a shipping label at a preferential rate.

• Mexico: The customer covers shipping expenses; audette provides a shipping label at a preferential rate.

• Rest of the World: The customer covers shipping expenses; audette provides a shipping label at a preferential rate.

Audette Store Returns (Mexico City)

• Items can be returned within 14 days from the purchase date.

• Products must be unused and in their original condition.

• No monetary refund for price differences; the balance will be added as audette credit for future purchases.

Retailer Returns

• Returns depend on each retailer’s policies.

• Requests must be handled directly with the retailer.

Sales Items Policy

• Sale items can only be exchanged; they cannot be refunded.

General Return Label Conditions

• The return label cost is covered by the customer.

• audette provides a shipping label at a preferential rate.

• audette covers the shipping cost for the final bag in an exchange.

• Products must be unused, in their original condition, and in the original shipping box.

• To initiate a return, contact customer service for authorization.

• Return fees are covered by the customer.

• Audette provides a return shipping label at a preferential rate.

• Sale items cannot be refunded but can be exchanged.

• Shipping fees will be deducted from the refund.

• Refunds will be issued directly to the original payment method after the returned bag has been inspected.

Shipping Conditions for Returns:

• France & European Union: The customer covers shipping expenses; Audette provides a shipping label at a preferential rate.

• United States & Canada: The customer covers shipping expenses; Audette provides a shipping label at a preferential rate.

• Mexico: The customer covers shipping expenses; Audette provides a shipping label at a preferential rate.

• Rest of the World: The customer covers shipping expenses; Audette provides a shipping label at a preferential rate.

Audette Store Returns (Mexico-City) :

• Items can be returned within 14 days from the purchase date.

• Products must be unused and in their original condition.

• No monetary refund for price differences; the balance will be added as Audette credit for future purchases.

Retailer Purchases:

• Returns depend on each retailer’s policies.

• Requests must be handled directly with the retailer.

Sales Items Terms

• Sale items can only be exchanged; they cannot be refunded.

General Return Label Conditions

• The return label cost is covered by the customer.

• Audette provides a shipping label at a preferential rate.

• Audette covers the shipping cost for the final bag in an exchange.