Shipping is free on all orders. 

We want you to have your order as soon as possible. In stock items are shipped 1-2 business days after the order has been placed. 

Our Express Delivery takes between 2-4 business days depending on your location, you can check the country list on our shipping page.

We take care of duties & taxes for shipments to US, Europe & Mexico. On shipments to other countries you may be ask a small amount upon delivery. 

Audette accepts payments via Master Card, Visa, Amex. We also offer a fast check out using your Amazon Pay or Paypal account.

You can cancel or modify your order until the shipment confirmation has been sent which usually takes 1-2 business days. Please send us an email to support@audette-shop.com to see if a modification can be made.

Our products are handcrafted in small series to guarantee the best quality. To be sure to acquire your favorite Audette, we offer you the possibility to buy it before it comes back in stock. 

The package will be shipped on the specified date on the product page. 

EXCHANGES

Try from the comfort of your home. We will collect from your home, work or an alternative address. Exchanges are free, just send your request to support@audette-shop.com. Please note we accept just one exchange shipment per purchase, and no exchanges on sale items.

RETURNS

Your satisfaction is very important to us. If you are not completely satisfied with your order, please send a return request to support@audette-shop.com within 14 days of receiving your item for a full refund. Return shipping costs are the responsibility of the customer.

Please note that all sales are final on sale items, and no returns will be accepted.

We work with high quality leather from Italy and cactus leather from Mexico. In order to use our resources responsibly, we increasingly source leftover stock from large luxury brands.

Our creations are handcrafted in two workshops highly specialized in luxury leather goods, both of them located in Andalusia in the south of Spain.

Even though we ensure working with the best quality products and suppliers, leather is a natural material that evolves over time and needs to be taken care of:

Store it in the right position, lying it on its base, inside the dust bag provided with it.

Give it enough space, avoid packing it in a loaded suitcase.

If soiled or wet, wipe gently with a clean, soft and dry cloth.

Avoid any liquid or substances that can damage its surface, such as grease or cosmetics.

Avoid contact with water or heat, and over exposure to sun or humidity.

Your satisfaction is our highest value and defective products within the first year of purchase will be complementary repaired or exchanged as soon as possible. Please contact support@audette-shop.com or send us a whatsapp to further assist you. 

We unfortunately don’t cover the cost of repair for items out of guarantee but our customer care team will help you find a leather expert nearby.