Copy of EXCHANGE
FREQUENTLY ASKED QUESTIONS
EXCHANGE POLICY
We want you to be completely satisfied with your purchase. If you change your mind for any reason, you can exchange your item within 14 days of delivery.
Contact support@audette-shop.com to initiate an exchange.
Contact support@audette-shop.com to initiate an exchange.
Exchange requests must be made within 14 days of delivery.
Products must be unused, in their original condition, with original packaging, shipping box and all labels attached.
audette provides a return shipping label (see Shipping Conditions below).
One exchange per order.
If exchanging for a product with a different price, the balance will be adjusted to the original payment method.
Products must be unused, in their original condition, with original packaging, shipping box and all labels attached.
audette provides a return shipping label (see Shipping Conditions below).
One exchange per order.
If exchanging for a product with a different price, the balance will be adjusted to the original payment method.
France & European Union: audette covers all shipping expenses.
United States & Canada: Customer covers the return label cost; audette provides a label at a preferential rate. audette covers the shipping of the final exchanged item.
Mexico: audette covers all shipping expenses.
Rest of the World: Customer covers the return label cost; audette provides a label at a preferential rate. audette covers the shipping of the final exchanged item.
United States & Canada: Customer covers the return label cost; audette provides a label at a preferential rate. audette covers the shipping of the final exchanged item.
Mexico: audette covers all shipping expenses.
Rest of the World: Customer covers the return label cost; audette provides a label at a preferential rate. audette covers the shipping of the final exchanged item.
Items can be exchanged within 14 days from the purchase date.
Products must be unused, in their original condition, with all tags, packaging, and accessories intact.
Products bought in-store can only be exchanged in the audette store.
No monetary refunds for price differences; the balance will be issued as audette store credit.
Discounted products: can be exchanged only, no returns.
Defective products: can be exchanged within one year under our warranty (covers pressure buttons, stitching, hardware malfunction or breakage; excludes leather or paint issues).
Products must be unused, in their original condition, with all tags, packaging, and accessories intact.
Products bought in-store can only be exchanged in the audette store.
No monetary refunds for price differences; the balance will be issued as audette store credit.
Discounted products: can be exchanged only, no returns.
Defective products: can be exchanged within one year under our warranty (covers pressure buttons, stitching, hardware malfunction or breakage; excludes leather or paint issues).
Exchanges follow the retailer’s own policy.
Requests must be handled directly with the retailer.
Requests must be handled directly with the retailer.
RETURN POLICY
Return requests must be made within 14 days of delivery.
Products must be unused, in their original condition, with original packaging, shipping box and all labels attached.
Contact support@audette-shop.com to receive return authorization.
Return fees are covered by the customer; audette provides a shipping label at a preferential rate.
Shipping fees will be deducted from the refund.
Refunds are issued to the original payment method after inspection of the returned item.
Sale/discounted items: cannot be refunded, but can be exchanged.
Products must be unused, in their original condition, with original packaging, shipping box and all labels attached.
Contact support@audette-shop.com to receive return authorization.
Return fees are covered by the customer; audette provides a shipping label at a preferential rate.
Shipping fees will be deducted from the refund.
Refunds are issued to the original payment method after inspection of the returned item.
Sale/discounted items: cannot be refunded, but can be exchanged.
France & European Union: Customer covers shipping expenses; audette provides a label at a preferential rate.
United States & Canada: Customer covers shipping expenses; audette provides a label at a preferential rate.
Mexico: Customer covers shipping expenses; audette provides a label at a preferential rate.
Rest of the World: Customer covers shipping expenses; audette provides a label at a preferential rate.
United States & Canada: Customer covers shipping expenses; audette provides a label at a preferential rate.
Mexico: Customer covers shipping expenses; audette provides a label at a preferential rate.
Rest of the World: Customer covers shipping expenses; audette provides a label at a preferential rate.
Items purchased in-store are not eligible for returns.
Exchanges or store credit are available within 14 days of purchase.
Exchanges or store credit are available within 14 days of purchase.
Returns follow the retailer’s own policy.
Requests must be handled directly with the retailer.
Requests must be handled directly with the retailer.
FREQUENTLY ASKED QUESTIONS
We offer free shipping on all orders over €180 / $190 worldwide. Orders are shipped with DHL, FedEx, UPS Express, or Mondial Relay (pickup point delivery available in select European countries).
In-stock items are shipped 1–2 business days after the order has been placed.
Express delivery takes 2–4 business days depending on your location. You can check the country list on our Shipping Page.
We cover duties & taxes for shipments to the US, Europe, and Mexico. For other countries, a small amount may be required upon delivery.
Visa, Mastercard, American Express, PayPal, Shop Pay, and Klarna (availability depends on your location).
You can cancel or modify your order until the shipment confirmation has been sent (usually within 1–2 business days). Contact support@audette-shop.com to check if a modification is possible.
Yes. Our bags are handcrafted in small series, and pre-orders allow you to secure your bag before it comes back in stock.
The estimated shipping date is displayed on the product page.
You can request a return within 14 days of delivery by contacting support@audette-shop.com. Sale/discounted items are final sale and cannot be returned.
We offer free exchanges and will collect the item from your home, workplace, or another address of your choice. Only one exchange per purchase is accepted. Sale/discounted items are not eligible for exchange. Contact support@audette-shop.com to arrange an exchange.
We work with high-quality Italian leather and cactus leather from Mexico. To use resources responsibly, we also source surplus stock from major luxury brands.
Our creations are handcrafted in two luxury leather workshops located in Andalusia, Spain.
Store it upright on its base inside the provided dust bag.
Avoid packing it tightly in luggage.
If soiled or wet, wipe gently with a clean, soft, dry cloth.
Avoid liquids, grease, cosmetics, heat, and prolonged sun or humidity exposure.
Avoid packing it tightly in luggage.
If soiled or wet, wipe gently with a clean, soft, dry cloth.
Avoid liquids, grease, cosmetics, heat, and prolonged sun or humidity exposure.
We offer a 1-year warranty covering defects such as faulty pressure buttons, broken stitching, or hardware malfunction/breakage. Items within warranty will be repaired or exchanged free of charge. Contact support@audette-shop.com or send us a WhatsApp for assistance. For items outside warranty, our team can recommend a trusted leather expert near you (repair costs not covered).
SHIPPING POLICY
We offer free shipping on all orders over €180 / $190 worldwide. Orders are shipped with DHL, FedEx, UPS Express, or Mondial Relay (available in select European countries for pickup point delivery).
We cover all duties & taxes for shipments to the United States, Europe, and Mexico. For other countries, a small amount may be required upon delivery.
In-stock items: shipped within 1–2 business days.
Pre-orders: shipped on the date specified on the product page.
Pre-orders: shipped on the date specified on the product page.
Delivery times depend on your location. See the shipping table above for estimated times.
Yes — once your order has been placed, a confirmation email will be sent to the email address provided at checkout.
You will receive an automated email with tracking details as soon as your order ships. Please note that it may take up to 48 hours for tracking to show as “in transit”.
You can request a return within 14 days of delivery by contacting support@audette-shop.com. More details are available in our FAQ.
"Audette's collections showcase sculptural and minimal design."
"Made in southern Seville, where many luxury brands produce, Audette blends elegance, futuristic lines, and sophisticated colors.”
"Handmade in Spain, the handbags are bright, colorful, and crafted in unique shapes”.
