RETURNS FAQS

What is the Returns Policy
We want you to be completely satisfied with your purchase.
If you change your mind for any reason, you can either return or exchange your item within 14 days of delivery. Simply contact hello@audette-shop.com and we will assist you. 

Returning Condition
The item(s) should be returned unused and in perfect condition, with tags attached. All returns should be sent back to us in their original packaging. 

Return Shipping Charges
The return shipping charges are the responsibility of the customer but if you decide to exchange your item, Audette will cover the shipping cost of the new order.

Sale Items
Item/s marked as "sale" cannot be returned or exchanged. 

Processing time for Returns
Please allow up to 5 to 7 business days for your return to be processed after the item receives our warehouse. You will get an email notification when our team has received your return and again when it has been processed.