To order on audette-shop.com, it is necessary to create an account. This allows us to secure all the transactions and make your purchase experience the most pleasant.
Our products are manufactured in two small workshops in Mexico City, specialized in high-class leather goods. to ensure optimal quality, all metal accessories are imported directly from Italy.
Leather is a living material evolving during time. each model may have different characteristics. however, we recommend that you avoid using your audette products under rain. In contact with water, bubbles frequently appear on the leather. In a similar manner, intense exposure to the sun might discolor the leather.
To clean your products, you may use a slightly wet cloth. for nourishing, moisturizing and maintaining the leather we recommend to use milk creams. Suede does not need any special maintenance, but it can be delicately brushed.
Avoid leaving your audette accessories in a place which is too hot or too humid. When you do not use it, it’s ideal to place it comfortably in its fabric bag.
We do accept visa, mastercard and american express.
Don’t worry, we do not register any of your personal information and all data will be crypted by our partners Stripe and Paypal.
We prepare your order with love within 24 hours during weekdays. once your order is shipped you will receive an email with an online tracking number. In case of difficulties related to the availability of an article, we commit to inform you in the best delays.
We use delivery methods adapted to each country. in the european union our partner which provides the “least costly shipping" will automatically offer different services in accordance with your region.
In other countries, we use the express carriers DHL and FeDEx.
In the european union: the delivery of your order will generally be performed between 2 and 5 days depending on the choice of delivery mode.
In Mexico: between 24h and 48h after the shipment of the order
In other countries: between 2 and 5 days (according to the time limit for customs treatment) after the shipment of the order.
All shipments outside the European Union and Mexico may be subject to import charges (Duties, Customs tariffs and VAT) which are set by the destination country. The Recipient of the package might therefore have to pay import taxes with the carrier. For more information regarding your country's customs policies, please contact your local customs office.
Audette does not collect your duties and taxes during checkout and cannot predict what your particular charges may be
All items can be returned. Returned products must be intact, in perfect condition for resale, and in their original packaging.
The item returned should not have been worn or used, not should it have any damage.
It should be perfectly clean, just as it was when purchased.
Any product that is damaged, incomplete, or whose original packaging is damaged will not be refunded or exchanged.
When the verification of the return has been processed, you will receive a confirmation email and the product will be refunded to the original form of payment.
Merchandise may be exchanged or refunded in the form of a merchandise card which can be used to buy your favorite audette products.
We remind you that the transfer on your credit card always depends on your credit card’s bank and can take up to 7 days.